Gorgias

Last updated: November 3, 2026

Connect Gorgias to Polar to report on your support tickets, for example by agent, channel or tag, in custom tables and dashboards.

Before you start

  • Your Gorgias account needs to have ticket data. Polar can't sync an empty account.

  • You need your Gorgias login email and access to your Gorgias REST API settings.

Connect Gorgias

  1. In Polar, go to the Connectors page and search for Gorgias.

  2. Click Connect to Polar Analytics.

  3. Enter your Gorgias domain. It's the first part of your Gorgias URL: if your URL is https://yourstore.gorgias.com, enter yourstore.

  4. Enter the email address you use to sign in to Gorgias.

  5. In a new tab, log in to Gorgias and go to Settings > REST API.

  6. Copy the Password (API Key).

  7. Back in Polar, paste the API key.

  8. Click Connect to Polar Analytics.

Your Gorgias data can take 24–48 hours to appear in Polar. See Data Syncs.

Metrics and dimensions

Explore them in the custom table builder.

Type

Available

Metrics

Tickets Created, Tickets Opened, Tickets Closed, Agent Messages

Dimensions

Agent Name, Channel, Tag Name, Integration Name, Integration Type, Ticket ID, Ticket Excerpt, From Agent

Not every dimension works with every metric. For example, From Agent and Ticket ID break down Agent Messages, while Agent Name and Tag Name break down ticket counts.

FAQs

Where do I find my Gorgias domain?

In your Gorgias URL. For https://yourstore.gorgias.com, the domain is yourstore.

Why isn't my Gorgias data showing yet?

The first sync can take 24–48 hours. If it's been longer, check the Gorgias connector on the Connectors page. See Managing Connectors.