Data Syncs

This article explains how long the first sync takes, how often each data source refreshes, how time zones affect when a day's data is complete, and where to check sync status.

Initial sync

When you first connect a data source, Polar imports its historical data. This can take up to 24 hours, depending on your time zone, your plan's refresh frequency, and how much history there is to import. Some connectors, such as Klaviyo, Facebook and Amazon, can take longer because of their API rate limits.

You'll get an email once your account is fully synced.

Historical data: to import your full history, you need a paid plan.

How often data refreshes

Some platforms also need time to finalize their own data before Polar can pull it. For example, Google Analytics 4 can take up to 12 hours to process data. See Understanding Data Discrepancies Between Polar and Google Analytics.

How time zones affect data

Polar reports each store's data in that store's local time zone, then groups it by the date you select in your dashboard. If you have stores in several time zones, a given day isn't complete until that day has ended in every one of them.

For example, for January 15:

In this example, January 15 is only complete for all stores after New York's day has ended and synced.

Connectors with a fixed time zone

Some connectors always report in a set time zone because of how their APIs work:

Check your sync status

To see a connector's last sync time and next scheduled sync, go to the Connectors page and click Configure on that connector.

Example: Shopify

Example: Google Sheets

Disabled connectors: if you disable a connector, its previously synced data stays in Polar, but no new data is imported. See Managing Connectors.